Privacy Policy

We only collect what we need to get your order to you and to answer your questions. We don't sell your information, and our site has no advertising trackers.

What we collect, and why

When you order (through Stripe, our payment provider):

• your name, email, phone number, and shipping and billing address, to deliver your order and contact you about it;
• for local pickup, your Instagram handle if you choose to share it, so we can message you about pickup;
• while you check out, a scrambled (hashed) form of your internet address, so the items we hold for you stay yours; it's deleted after two days.

Your card details go straight to Stripe. We never see or store your card number.

When you use our contact form: your name, email and message, so we can reply.

If you're one of our affiliates: your name and contact details, to run the affiliate program.

The Threads of Fate quiz counts which answers and results come up, anonymously. It doesn't ask for or keep anything that identifies you.

Site analytics. To see how people use our site and make it better, we use Microsoft Clarity. It shows us things like which pages are visited, where people click and scroll (heat maps), and replays of visits with personal details hidden. It collects technical information such as your device, browser, approximate location (country or city) and the pages you view. Anything typed into forms is masked, and we never use it to identify you. Microsoft handles this data under the Microsoft Privacy Statement.

Cookies and what's saved in your browser

Our site uses your browser's storage to remember:

• what's in your cart and any code you've applied;
• a referral code from an affiliate link, for 30 days;
• small choices like grid or carousel view, or that you closed the sale banner.

This stays on your device. Clearing your browser's site data removes it.

We also use a few cookies from other services:

• Microsoft Clarity sets analytics cookies to recognise repeat visits and measure how the site is used.
• Stripe uses its own cookies on its checkout page to process payments securely and prevent fraud.

You can block or delete cookies in your browser settings; the shop still works without the analytics ones.

Who sees your information

• Us, to fill and support your order.
• Stripe, to process payment (Stripe's privacy policy).
• The brands and print providers that make and send our products (Nishan Boards, Tapstitch, StickerApp and Longboard Living), only what's needed to make and deliver your order: your name, shipping address and what you ordered.
• Shipping partners and carriers, only what's needed to deliver your order.
• Our website host, which stores our order records.
• Microsoft Clarity, for site analytics (see above).

Some of these companies store information outside Canada (for example in the United States), where it may be subject to local laws. We never sell or rent your information.

How long we keep it

We keep order records as long as we need them for your order, for returns, and for tax and accounting rules (in Canada, usually up to 7 years). After that, we delete them.

Your choices

You can ask us what information we have about you, ask us to correct it, or ask us to delete it where we're allowed to. Email nocomplypro@gmail.com and we'll help.

Contact

Questions about privacy go to Steven Lee, No Comply Project:

• nocomplypro@gmail.com
• PO Box 99900 UP 402 708, RPO Williamstown, Markham, Ontario L3P 0N6, Canada

We may update this policy from time to time; the date at the top shows the latest version.