Returns & Refunds

We want you stoked on what you get. Here's how it works.

All sales are final

We don't accept returns or exchanges, on anything we sell: boards, gear, T-shirts and stickers. That includes changing your mind, finding it cheaper elsewhere, or wanting a different board, setup, size or colour. Many of our products are brought in or made specially for each order. Please check the details, sizes and photos before you order, and ask us if you're unsure about anything.

If something arrives damaged or wrong

We'll make it right if your order arrives:

• damaged, with real damage that affects how the product works or holds up; or
• with a major misprint or production error that clearly changes the design from what we showed; or
• wrong, meaning not what you ordered.

Small natural variations (wood grain, slight print shifts, tiny colour differences) are normal and aren't defects.

How to let us know

1. Contact us within 5 days of delivery at nocomplypro@gmail.com, with your order number.
2. Send photos or a video showing the problem, and the packaging it came in. An unboxing video is the best proof, so it's a good idea to film when you open your order.
3. Please keep the product and packaging until we've sorted it out.

We'll review it and get back to you. If we confirm the problem, we'll offer a replacement, store credit or a refund.

Warranty

We don't make our products ourselves: they come from the brands and print providers we work with. So we don't offer our own warranty beyond the above. This doesn't affect your rights under Ontario's Consumer Protection Act, 2002.

Cancelling a pre-order

Want to cancel a pre-order before it ships? Email us. If we haven't placed it with the manufacturer yet, we can usually cancel it. If it's already on its way to us, we'll talk through your options. And if a pre-order runs late, you can always cancel: see Pre-orders on our Shipping page.

Refunds

When a refund is due, we refund the full amount to your original payment method. It usually shows up within 5–10 business days, depending on your bank.

Questions?

Email nocomplypro@gmail.com.