Shipping

Here's how your order gets to you, what it costs and how long it takes.

Where we ship

We ship within Canada and to the United States, and offer free local pickup in Toronto. The shipping address must be in the country you chose in your cart.

Where orders ship from

We don't make our products ourselves: they come from the brands and print providers we work with. Depending on what you order and how you want to get it, your order comes one of these ways:

1. From the manufacturer through our shipping partner (most pre-orders);
2. Made to order by our print provider and shipped from them (T-shirts);
3. From our stock in Toronto (in-stock items); or
4. Local pickup in Toronto.

If your order mixes these, its parts may arrive separately.

What shipping costs

You'll see the shipping cost in your cart as soon as you choose where it's going, before you pay.

A free-shipping promo code works the same way: the whole order ships free, T-shirts and stickers included (not Longboard Living gear).

US prices and shipping are charged in US dollars. Our rates are set in Canadian dollars and converted, so US amounts can move slightly with the exchange rate; your cart always shows the exact amount before you pay.

Customs and import fees

We don't charge customs or import fees, and our prices don't include them. Most US orders ship from US-based manufacturers or within the US, so they usually don't face any. If your carrier or customs does charge something on delivery, it's yours to pay.

How long it takes

• Pre-orders usually arrive within 1–2 months of your order. Our 3-month promise: see Pre-orders below.
• In-stock items usually arrive within 1–2 weeks. For Toronto pickup they're ready right away: see Local pickup.
• Made-to-order items (T-shirts) are made for you after you order, then shipped: they usually arrive within 2–4 weeks.
• If your order mixes these, the slowest sets the estimate shown at checkout.
• Once your order ships, we'll send tracking when it's available.

Cross-border and consolidated shipping can be slow, and carriers or customs sometimes cause delays we can't control. We'll keep you posted if anything changes.

Pre-orders

• We aim to deliver every pre-order within 3 months of your order date (most arrive within 1–2 months).
• We'll let you know if something is running late.
• If your order still hasn't arrived 30 days after that 3-month date, you can cancel it. We'll make it right with a replacement, store credit, or your money back, whichever you prefer.

Coming soon: US stock and pickup

We're setting up a stock location in the US, for faster shipping within the US and local pickup there. Until then, everything ships from the places above.

Local pickup

Pickup is free, in Toronto. After you order, we'll contact you by email (and Instagram, if you shared your handle) to arrange a time. Please keep an eye on your email, including your spam folder, and your Instagram message requests.

Your address

It's up to you to give us a correct, complete shipping address, so please double-check it at checkout. We ship to the address you enter.

• Spot a mistake? Email us right away. If your order hasn't shipped yet, we'll update it.
• Once your order has shipped, it's too late to change the address. A wrong or incomplete address isn't grounds for a refund or a free replacement.
• If a parcel comes back to us because of an address problem, we'll get in touch. Any cost to send it out again is yours.
• Once a parcel is delivered to the address you gave us, it's in your hands.

Lost or late parcels

If your order seems lost, or hasn't arrived in the timeframes above, contact us and we'll track it down. If it truly can't be delivered, we'll make it right with a replacement, store credit or your money back, whichever you prefer.

Questions?

Email nocomplypro@gmail.com.