Terms of Sale

Thanks for riding with us. Here's the deal when you buy from No Comply Project, in plain words. By placing an order, you agree to these terms, along with our Shipping, Returns & Refunds and Privacy pages.

Who we are

No Comply Project is a small, independent longboard shop based in the Toronto area, and the official North American distributor of Nishan longboards for the US and Canada.

• Owner: Steven Lee
• Mailing address: PO Box 99900 UP 402 708, RPO Williamstown, Markham, Ontario L3P 0N6, Canada
• Email: nocomplypro@gmail.com
• Phone: +1 647-503-8503
• You can also reach us through the contact form on our site or on Instagram.

Our products

We do our best to give you the most accurate information we can, with careful descriptions and the best photos available: from the manufacturer, or ones we've taken ourselves. That said, how a board feels and rides is a personal thing. Riding style and preferences differ from rider to rider, so your experience may not match someone else's.

Screens show colours a little differently, and small natural variations (wood grain, slight print shifts, tiny colour differences) are part of how boards are made. They're normal, not defects.

Everything we sell is new unless we clearly say otherwise.

Pre-orders

Many of our boards are sold as pre-orders: you order now, and we bring your board in from the manufacturer. Pre-order quantities can be limited, and orders are filled in the order they come in. How long pre-orders take, and what happens if one runs late: see Shipping.

Made to order

Some products, like our T-shirts, are made for you by our print provider after you order. Because they're made for you, please check the size before you order: see Returns & Refunds. Delivery: see Shipping.

In stock

Sometimes we have items on hand in Toronto, and your cart shows when something is in stock. Delivery and local pickup: see Shipping.

Holding your items at checkout

When you go to checkout, we hold the in-stock items in your cart, and a use of a limited promo code, for you for about 35 minutes while you pay, so nobody else can take them. If you don't finish, they're released.

Shipping and delivery

Where we ship, what it costs, how long it takes, pickup, customs and your address: all on our Shipping page.

Prices and payment

• Canadian orders are priced and charged in Canadian dollars (C$).
• US orders are priced and charged in US dollars (US$), converted from our Canadian prices.
• Sales tax (GST/HST or the tax that applies where you are) is added at checkout where it applies.
• Prices can change over time; the price you see at checkout is the price you pay.
• Payments are handled securely by Stripe, one of the world's largest online payment processors, trusted by companies like Amazon, Google, Shopify, Uber and Zoom. We never see or store your card number.

Discounts

• One discount per order. A promo code or affiliate code replaces any sale: with a code, sale items are charged at their regular price and the code applies to that. Codes and sales never stack.
• Codes only apply to the products they cover. Anything else in your cart is charged at its regular price.
• A code may be single-use or limited in how many times it can be used, may expire, and may need a minimum order. What a free-shipping code covers: see Shipping.
• Pro completes are never discounted.
• Add-ons are always full price.

Add-ons

• Completes ship unassembled. If you'd like us to put yours together, add Assembly (C$30 per complete) in your cart.
• Tail skid plates (C$16 per board) can be added to any board.

Add-ons are chosen per board in your cart and show as their own lines on your receipt.

When we might cancel an order

Once in a while we may not be able to fill an order, for example if:

• a product sells out or is discontinued before we can get it;
• a price or description on our site was clearly wrong;
• we can't ship to the address given; or
• an order looks fraudulent.

If that happens, we'll let you know right away and refund the full amount you paid.

Riding safely

Longboarding is a lot of fun, and it's also a physical sport with a real risk of injury. By buying and riding our products, you agree that:

• you ride at your own risk, within your ability;
• you'll take the precautions you judge necessary, such as wearing protective gear;
• our products are made for longboarding; modifying them or using them for something else is at your own risk.

No Comply Project is not responsible for any injury or damage that happens while riding or using our products.

Our designs

All artwork, designs, logos, product names and site content belong to No Comply Project or our partners and artists. Please don't copy or reproduce them without our written permission.

Limits on our responsibility

To the extent the law allows, our responsibility for any claim about a purchase is limited to what you paid for that product, and we're not responsible for indirect losses.

The law that applies

These terms follow the laws of Ontario and the federal laws of Canada that apply there.

Changes

We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.

Questions?

Email nocomplypro@gmail.com, use the contact form on our site, or message us on Instagram. We're happy to help.